Refund & Cancellation Policy
- Your subscription renews every month until you cancel.
- You can cancel online at any time, in a few clicks — no phone call needed.
- When you cancel, you keep access until the end of the month you've already paid for.
- Payments already made are not refunded, except for billing errors described below.
1. Who this policy covers
This policy applies to paid AINA Video subscriptions sold by AI Network Agency, a business of Pamper Me Quick LLC, New York ("we", "us"). While AINA Video is in its free private beta, you are not charged and nothing is billed.
2. How billing works
AINA Video is a monthly subscription. Before you pay, the checkout page shows the monthly price, that the plan renews automatically every month until you cancel, and how to cancel. You must agree to these terms before your first charge. After you subscribe, we email you a receipt with these terms and cancellation instructions.
Your card is charged on the same day each month, starting on the day you subscribe. Payments are processed securely by Stripe; we never see or store your full card number.
3. How to cancel
You can cancel any time, online, without contacting us:
- Sign in to your AI Network Agency account.
- Open AINA Video and click Manage billing at the top of the page.
- Choose Cancel subscription and confirm.
You can also cancel by emailing info@ainetworkagency.com from the email address on your account. We will cancel it and confirm by email within one business day. Your cancellation takes effect from the date you sent the email.
4. What happens after you cancel
- You will not be charged again.
- You keep full access until the end of your current paid month.
- After that, you can no longer upload new videos. Download any clips you want to keep before your access ends — we may then permanently delete your videos and clips from storage.
- You can subscribe again at any time.
5. Refunds
Because you can cancel any time and keep access through the month you've paid for, we do not give refunds or partial refunds for the current month, for unused days, or for unused video minutes. Unused minutes do not carry over to the next month.
We will refund you in full for billing errors, including:
- being charged twice for the same month;
- being charged after you cancelled;
- being charged a different amount from the price you agreed to.
To report a billing error, email info@ainetworkagency.com within 60 days of the charge. Refunds go back to your original payment method; banks usually take 5–10 business days to show them.
6. Price changes
If we change the price of AINA Video, we will email you before the new price applies to your account, with instructions for cancelling. The new price only takes effect from your next billing date after that notice.
7. Your rights under law
Nothing in this policy takes away any right you have under applicable consumer protection law. If the law where you live gives you a right to a refund or to cancel, that right still applies.
8. Changes to this policy
We may update this policy. The "Effective" date at the top shows when it last changed. Changes do not apply to payments made before the change.
9. Contact us
Questions about billing or cancellation? Email info@ainetworkagency.com. A written copy of this policy is available on request.
AI Network Agency · Pamper Me Quick LLC · New York